Delivery & Returns
Shipping is calculated at checkout. As our Candles, Wax Melts, Diffusers and Soaps are hand made please allow 3-7 working days for these to be made and then despatched. For more information please see our shipping policy.
Free delivery over £25, applies to Royal Mail Second Class Standard. UK ONLY
In the unlikely event that you are not happy with the product you’ve received, we are happy to offer a refund for the cost of the item, provided this is returned in perfect condition, unused, with any stationary, ribbon, original packaging - undamaged, please email us to discuss your reasons for wanting the return. To note we are unable to cover the cost of the return shipping, we do recommend a tracked or signed for return, to give you peace of mind when this has been received. Once your return is received, we will review and if accept we aim to refund you in 7 days to the original payment method. For more detailed information please visit 'Refund & Returns'
LOST OR DAMAGED
All of our candles are packaged carefully and well protected when shipped. In some instances during shipping items can be lost or damaged, which is completely out of our hands.
If your order arrives to you damaged, please contact us via our email with your order number, name and images of the products, as soon as you receive the order. We will then reply to you with options.
All of our orders are shipped via Royal Mail. If in the event that your products do not arrive 4-7 days after shipping confirmation please contact us via email, firstname.lastname@example.org
For more information on returns, delivery, shipping, please visit our policy pages.